Tips for Handling Your Home Emergency

If you’ve ever experienced a home emergency you know the chaos that erupts and the level-headedness that must prevail no matter what the circumstances.  If you’ve never had a disruptive event take place in or around your home, count your lucky stars and take some steps to prepare for when the inevitable does happen.  You’re supposed to feel safe and secure in your home but there may come a time when burglaries, fire, accidents, or other unforeseen circumstances disrupt the quality of your life.  Let’s take a look at some tips that will help you handle and manage a home emergency with ease and confidence.


When Theft Occurs

As soon as you enter your home, you’ll know that it’s been burgled; you should leave as quickly as possible and phone the police for their help.  Remember that you should:

  • Not clean or move anything until after the police have finished their investigation.  They will need your statement, your fingerprints, and your version of what you think has transpired in your home
  • Keep the case number that the police give to you so that you can use it for the insurance claim
  • If banking information, cheques, or credit cards have been stolen, phone the emergency numbers immediately and stop all action on the accounts.  Have the numbers recorded in a safe and secure place in case of such an event
  • Make a list of what you notice is gone or damaged and ask to update it after closer inspection by you and your family.  Having a home inventory can expedite your claims and is sure proof of your ownership of the stolen or damaged items.
  • You should report any claims to your insurance provider within thirty days so that it can be processed carefully and action can be taken in a timely fashion.

Burst Pipes

One of the most frustrating mishaps that can occur in your home is a burst pipe.  The water damage that ensues makes clean-up important and immediate attention a must.  Should you experience a burst pipe you should:

  • Turn off the switches on your main electrical panel so that the main electricity supply lines are off.
  • Turn off the water at the main valve to stop the leaking or running of water into your home.  If you can’t figure out where in the home to turn off the valve, run immediately to your mains and shut off the flow there.
  • After the water and power have been stopped, open all of your hot and cold water taps so that water will drain from the pipes and not add to the pressure or damage being continued
  • Call a plumber to attend to your disaster immediately.
  • You’ll also want to contact your home insurance provider to ascertain the action that you should take from this point forward

Working with a team of professionals like those at Santam will make experiencing a disaster less-stressful.  Being prepared and ready can ease your mind and provide you with confidence during a crisis.

Image courtesy of: Sira Anamwong